5 key questions when choosing your freight forwarder

Choosing the right freight forwarder is crucial for the success of your transportation and logistics operations. Maybe you are just starting out, perhaps you are curious about switching to a new partner. These are the 5 key questions you should ask yourself.

1. Can they actually handle what you ship?

Make sure your freight forwarder can handle what you need. Whether that’s regular road freight, global container shipping, time-sensitive goods, or special transport.

Your goods reaching your destination is what it’s all about. Check the geographical reach of your freight forwarder, their reliability and knowledge of the markets you operate in.

2. Do they have the right carrier network?

Knowing the region is one thing. Having strong, reliable carriers is another. The quality of your forwarder’s partner network makes a big difference in delivering on their promise.

It’s not just about reaching your markets, it’s about having the transport muscle to get the job done right, time and time again.

3. Are they digitally up to speed?

A forwarder’s tech setup affects your day-to-day more than you might think. Can you book easily? Can you track your shipment in real time? Do you get updates without having to chase them? A solid digital backbone isn’t a bonus anymore, it’s a must.

Being able to integrate your own systems with ease will go a long way in making the transition to a new forwarder smoother and hassle free.

4. How flexible are they when plans change?

Delays, last-minute orders, route changes – it happens. What matters is how your forwarder handles it. Can they adapt quickly? Do they offer different transport options when something unexpected comes up? Flexibility and problem-solving go hand in hand in logistics.

5. Can you talk to a real person when it matters?

This one’s big. When something’s urgent, you don’t want a chatbot or a generic email address. You want a direct line with someone who knows your shipments inside out and can act fast. That kind of personal service is worth gold when the pressure is on.

Choose Begoma

We build long-term relationships, backed by a solid network of reliable carriers and the capacity to manage everything from everyday shipments to complex logistics challenges.

With Begoma, you can be sure to always talk directly with real people. With deep experience across Europe’s transport corridors, we offer solutions that are dependable and tailored to your needs.