Quality and good service – two keywords for team MMA1
Jane Fernlid works as a forwarder and team leader at Begoma. Together with her three colleagues, Jane is part of the MMA1 group, which is responsible for some of the company’s traffic to and from Sweden and other parts of Europe. Team MMA1 is a hive of activity every day. It is important to keep track of trucks, goods and deliveries to find the best, fastest and most cost-effective transport solutions for customers. Planning international transport includes multiple factors, from booking transport, to preparing shipping and export documents, goods insurance and negotiation of freight fees.
”It’s crucial to get the right balance between lead time, cost and the reliability of the transport chain, in order to meet the carrier’s needs and ensure customer satisfaction. A strong personal relationship with carriers, agents and other partners is therefore invaluable. Begoma’s goal is to always be fast, efficient and solution focused. This way we can provide our customers with excellent service. These efforts are greatly appreciated by our customers, which makes our job even more enjoyable”, says Jane.
Begoma delivers and collects goods throughout Europe. The transportation process differs from customer to customer depending on the type of goods, warehouse management, agreement and final destination. Jane explains that they have many repeat customers who export steel, paper and waste to various countries in Europe. When planning, Jane and her colleagues aim to find the smartest and most cost-effective transport routes. Efficient transportation plans are beneficial not only for the customer, but also for the environment.
Sometimes unforeseen events occur during transportation and that’s when great contact with the haulier is especially important. Jane, who has worked in the transport industry for a long time, knows the importance of providing feedback to the customer as quickly as possible. Her German and English language skills also come in handy.
Jane continues: “By being flexible and offering our customers new solutions, we are a trusted and secure partner for carriers. For many customers, providing reliability, i.e. ensuring that the goods arrive at the right place and on time, is crucial in order not to cause expensive stops in production. MMA1 is a tightly-knit team where we help each other to offer our customers the best possible transport solutions based on the prevailing conditions. We also work closely with our sales team at Begoma to ensure the highest possible quality and service for our new customers”.